3634

Please select the start dates for your courses below.

1
Effective Communication for Program and Project Stakeholders and Teams

Scheduled Start

2
Persuasion and Presence for Program and Project Managers

Scheduled Start

3
Managing Conflicts on Programs and Projects with Cultural and Emotional Intelligence

Scheduled Start

4
Designing Information Hubs for Program and Project Performance

Scheduled Start

5
Storytelling That Delivers Program and Project Outcomes

Scheduled Start

What you will learn

  • How to design your communication so that you enhance your audience’s understanding.
  • The power of blending logic, emotions, and your personal presence to increase your persuasive abilities.
  • Best practices for effectively handling the complex information flows in programs and projects.
  • How to use coordinated management of meaning tools to build program or project teams, negotiate with stakeholders, and convince executives to support your programs/projects.

Program Overview

You may have heard that “90% of a project manager’s work is communication.” Well that’s even more true as a program manager. But do you know why communication is so important and what is good communication for making projects successful?

If you have even a little project management experience, you know communication is no longer just the transfer of information and giving directives to project managers and project teams. Modern communication theory is based upon creating shared understanding – “the coordinated management of meaning.” And nowhere is it more important to manage and coordinate meaning – and understanding – than in programs and projects.

Earn up to 50 PDUs as you progress in this professional certificate, you will learn:

  • How to communicate for understanding instead of just giving information.
  • What Aristotle taught us about effective communication and why his 2,000-year old advice is still vital to persuasive communication.
  • How the “Coordinated Management of Meaning” can help you develop and lead high-performing project teams and programs.
  • How you can better manage the flow of program or project communication, as the information hub on your project.
  • How to master both emotional intelligence and cultural intelligence when communicating with your project managers, teams and stakeholders.
  • How to negotiate effectively using hidden emotional and cultural subtexts.How to effectively communicate online with a distributed workforce by being “virtually present.”
  • Approaches for communicating for understanding as the foundation of being a coaching, situational leadership, and servant leadership program/project manager.
  • To use storytelling as a powerful risk management tool.

This certificate program is not just about theory; I also give the working project manager aspiring to program management practical tips and tools to help them improve their most important skill: communication. You’ve worked hard to gain the Project Management Institute, Inc’s (PMI) Project Management Professional (PMP), Certified Associate in Project Management (CAPM) certification or similar project management certification. And, you have mastered the PMBOK guide (“A Guide to the Project Management Body of Knowledge) communication knowledge area while preparing for the PMP exam.

These workplace-tested tips and tools are ready to use today as you manage your programs and projects whether you have project management training in traditional or agile project management (PMI-ACP). Even certified scrum masters can benefit from this online course Along with gaining professional development units (PDU), upgrade your project management training with the power skill of communication.

Courses in this program

1
Effective Communication for Program and Project Stakeholders and Teams

Course Details
Go beyond the communication methods you learned in the project management training. Learn how to structure your program and project communications for the most effective understanding by your stakeholders, project managers, and project teams.

2
Persuasion and Presence for Program and Project Managers

Course Details
Logic is not enough. Program managers need presence and to move stakeholders emotionally. Project professionals only follow people they both respect and trust. Learn to apply Aristotle’s persuasion triad to create successful communication that persuades.

3
Managing Conflicts on Programs and Projects with Cultural and Emotional Intelligence

Course Details
Great program managers understand and heal bad communication habits and conflicts that arise within project teams and stakeholders. Learn how by leveraging emotional and cultural intelligence using the Coordinated Management of Meaning (CMM).

4
Designing Information Hubs for Program and Project Performance

Course Details
The most valuable resource on a project is timely information. Why? Because information changes the decisions that determine project outcomes. Learn the planning skills and techniques needed to manage information across complex programs or projects.

5
Storytelling That Delivers Program and Project Outcomes

Course Details
Storytelling is how leaders lead other leaders. Tell your project’s story to inspire your project teams, encourage your stakeholders, and gain customer commitment to project and program success.

Meet your instructor

Bill Brantley

Dr. Brantley is a certified training manager and certified in creating leadership development programs. He is the program manager for the Career Coaching Program at the U.S. Patent and Trademark Office. He’s served as a trainer for over two decades, designing courses completely from the ground-up. He concurrently held positions as an adjunct college professor at UMD and the University of Louisville (Kentucky). There he designed and delivered courses in a wide variety of topics, consistently using leading-edge techniques such as microlearning and flipped classroom to create courses and training programs. In 2019, Dr. Brantley was recognized as an Emerging Training Leader by Training Magazine for his work in the Enterprise Training Division - specifically the recovery and redesign of the Supervisory Certificate Program (SCP) training he developed at USPTO. The Emerging Training Leader is a national award given out annually to the top 25 training leaders in industry, government, and the nonprofit sector. Dr. Brantley’s relentless focus on ensuring delivery of benefits and incorporation of modern course pedagogy.
3634

Duration

6 Months

Learning Partner

University of Maryland System