ITIL® Foundation Exam

6 weeks total 3 – 5 hours recommended
1537

Please select the start dates for your courses below.

Scheduled Start:

ITIL® Foundation Exam LiveLesson is a streaming video that contains more than 16 hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of ITIL Foundation Exam topics and exam preparation tips, tricks, and sample questions. The video tackles ITIL 2011’s key concepts, process activities, roles, and vocabulary found on the newest AXELOS syllabus (version 5.5), all through a fun and thorough teaching style from a leading Certified ITIL Expert and Master Trainer. Don’t be left behind by using outdated ITIL V3-edition materials; ITIL Foundation Exam LiveLessons will help ensure your success!

  • ITIL is a registered trademark of AXELOS, Ltd.
  • IT Infrastructure Library is a registered trademark of AXELOS, Ltd.

Skill Level

  • All Levels

Who Should Take This Course

  • Anyone studying to take the ITIL Foundations exam or who wants to learn more about ITIL

Course Includes

  • 16+ hours of hours of expert-led video instruction
  • End of lesson quizzes
  • Completion certificate with passing average score of 70% or higher on end of module quizzes

What You Will Learn

  • ITIL key concepts, vocabulary, models, roles, and relationships
  • The main processes of ITIL’s five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
  • How these processes contribute to making an IT organization manageable, efficient, and effective
  • Memorization tricks to help you retain and recall the most challenging information
  • Strategies for tackling the exam, including tactics for breaking down questions and spotting keywords

Meet Your Instructors

Jill Knapp headshot

Jill Knap

Jill Knapp, Certified ITIL Expert, is the owner of Knapp I.T., Inc., a small but mighty IT service management training and consulting firm. With 12 ITIL certifications, a degree in education, and multiple technical and project management certifications under her belt, she is a trusted training and consulting partner for private clients and training companies worldwide. Ms. Knapp co-taught the world's first accredited ITIL V3 Course with Exam in June 2007 while working for Quint Wellington Redwood and has established herself as an authority in Service Support and Service Operation

Taking this course is all you will need to pass the ITIL exam. The lessons are super chill and easy to follow. It’s incredible how Jill can make such a boring subject really fun to understand. I totally recommend it — after studying with these videos, I have passed the exam with 36/40 on the first try.

O'Reilly Online Learning Reviewer

Jill’s animated conversational style and references to real life situations make the material engaging, memorable, and easy to apply both for the exam and in the workplace.

O'Reilly Online Learning Reviewer

Taking this course is all you will need to pass the ITIL exam. The lessons are super chill and easy to follow. It’s incredible how Jill can make such a boring subject really fun to understand. I totally recommend it — after studying with these videos, I have passed the exam with 36/40 on the first try.

O'Reilly Online Learning Reviewer

Jill’s animated conversational style and references to real life situations make the material engaging, memorable, and easy to apply both for the exam and in the workplace.

O'Reilly Online Learning Reviewer
1537

Experience Level

Introductory

Learning Partner

Pearson

Program Type

Course

Subject

Business & Management
Advanced Business Harvard X-Series