Empathy and Emotional Intelligence at Work

4 Weeks 1 – 2 hours each week
1169

Please select the start dates for your courses below.

Scheduled Start:

About this course

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention.

This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions.

Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good management—managers high in empathy, for example, have employees who report being happier and take fewer sick days—to more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just “soft” skills but core aspects of human nature that serve basic human needs as well as the bottom line.

What’s more, it offers practical ways to strengthen empathy, trust, and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement.

The course instructors are expert faculty from UC Berkeley’s Greater Good Science Center, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D., whose earlier edX course, The Science of Happiness, has been a global phenomenon, inspiring a half million students worldwide. Here they take a central insight from that course—that our personal well-being is entwined with our social connections—and explain how to apply it to the modern workplace to create more productive, satisfying experiences at work.

What you’ll learn

  • Discover the psychological and biological roots of empathy, trust, and cooperation
  • Understand how the skills of emotional and social intelligence support organizational happiness and productivity
  • Develop research-based strategies for strengthening empathy and resolving conflicts constructively
  • Learn how to lead with social intelligence

 

Meet Your Instructors

Emiliana Simon-Thomas

Science Director, Greater Good Science Center at UC Berkeley
Emiliana Simon-Thomas is the science director of the Greater Good Science Center at the University of California, Berkeley. A neuroscientist who earned her doctorate from UC Berkeley, her research has explored the neuro-biological roots of pro-social emotion and behavior, as well as the psychosocial benefits of emotional authenticity and connection. A gifted teacher, Simon-Thomas has presented on the science of happiness and compassion to the Dalai Lama and audiences worldwide. She is a co-instructor of the online "Science of Happiness" course on edX that has reached more than 500,000 students worldwide.

Dacher Keltner

Director, Greater Good Science Center at UC Berkeley
Dacher Keltner is a professor of psychology at the University of California, Berkeley, and the founding director of the university’s Greater Good Science Center. Keltner has devoted his career to studying the nature of human goodness and happiness, conducting ground-breaking research on compassion, awe, laughter, and love. He is the author of the best-selling books Born to Be Good (W.W. Norton, 2009) and The Power Paradox (Penguin Press, 2016), and a co-editor of the anthology The Compassionate Instinct (W.W. Norton, 2010), in addition to more than 100 scientific papers and two best-selling textbooks. An outstanding speaker who has earned many research and teaching awards, Keltner has received rave reviews for his “Human Happiness” course at UC Berkeley and the online "Science of Happiness" course that has reached more than 500,000 students worldwide. His work is featured regularly in major media outlets, including The New York Times, CNN, and NPR, and the Utne Reader has named him as one of 50 visionaries who are changing our world.
1169

Duration

4 Weeks

Experience Level

Introductory

Learning Partner

University of California, Berkeley

Program Type

Professional Certificate

Subject

Business & Management
Advanced Business Harvard X-Series