Business Communication

3 Weeks 4-6 hours per week
2778

Please select the start dates for your courses below.

Scheduled Start:

What you’ll learn

  • How to critically evaluate your role in workplace interactions
  • How to employ strategies for active listening
  • How to ask questions that move conversations forward
  • How to communicate ideas clearly and succinctly
  • How to assess needs of clients and colleagues
  • Best practices for face-to-face and remote communication

Meet your instructor

Andrea Hickerson

Director, School of Communication and Associate Professor at Rochester Institute of Technology
Andrea Hickerson, PhD, is the Director of the School of Communication at RIT and an Associate Professor of Journalism. She joined the RIT faculty in 2009, when RIT began its Journalism degree. She teaches undergraduate and graduate courses including, Crafting the Message, Communication Law, and Reporting & Writing. She is the recipient of two grants related to journalism innovation from the John S. and James L. Knight Foundation. In 2017 she was awarded a National Innovation Corps grant from the National Science Foundation related to entrepreneurship in publishing. In addition to her grant work on journalism innovation and education, Dr. Hickerson conducts research on journalism routines and political communication, specifically as they relate to immigrant and transnational communities. She also regularly contributes content to local media in Rochester, New York. Dr. Hickerson has a B.A. in Journalism and International Relations from Syracuse University; a M.A. in Journalism and an M.A. in Middle Eastern Studies from the University of Texas at Austin; and Ph.D. in Communication from the University of Washington.
2778

Duration

3 Weeks

Experience Level

Introductory

Learning Partner

Rochester Institute of Technology

Program Type

Professional Certificate